1. So… what can you really expect from a company that offers rates as low as 1 cent per minute? Is there a noticeable difference in quality?
Reasonable question. After all, “low cost” 10-10 dial around services charge 5 to 7 cents a minute, and up, and the major phone carriers charge as high as 35 cents a minute! (CLICK HERE to read about the rate increases).
The simple answer is yes, on a very small percentage of the calls, there is a small difference. For 99% of the calls you make, you will not notice any difference at all.
For the other 1%, the following issues may be involved:
- dropped calls and/or
- busy signals while trying to gain access to the network
(more frequently experienced in peak calling periods and if you are using toll-free access rather than local number access).
So what should you do if you do run into one of the problems listed above?
Simply hang up and try again. In most cases that is all you will have to do!
The real question is, is the difference worth paying so much more for? - i.e., up to $5.00 more for a 15 minute phone call? If your long distance bill is over $50 per month, you are saving money with every call!
2. Can anyone join?
Yes, anyone can join, home, SOHO (Small Office, Home Office) or even a large business.
3. Can I sign up right now...ON-LINE?
Yes, you can sign up here, right now on line. CLICK HERE!
4. Do I need a special phone?
No. Any non-cellular* phone will work. No computer or special equipment is required.
5. Are the calls really unlimited?
Yes, unlimited as to time, you can call 24/7, and as to location, you can call from anywhere to anywhere in the continental United States for up to the number of minutes you purchased.
6. What if I exceed the minutes in my plan?
You will be billed at 4.9 cents per minute for any minutes above your plan and its upgrade.
7. How do I know if I am about to exceed the minutes in my plan?
You will receive an email advising you that you have used 90% of the minutes in your plan and have 10% left.
At that point you can choose whether to buy a plan upgrade or if it’s close to month end, just pay the low rate of 4.9 cents a minute for any minutes over the amount of your plan and its upgrade.
8. Why should I choose www.CallDirtCheap.com for my phone service?
A. Because we’re better. It’s just that simple. You can expect great low rates all day, every day.
B. We are an Experienced Company
- Our affiliated companies are international resellers with over 15 years of experience in the telecommunications industry.
- CallDirtCheap.com and its affiliated companies were one of the first companies in the industry to introduce Flat Rate Long Distance service backboned entirely by major carrier Fiber Optic Private Networks.
C. We have the highest quality available at the lowest cost
- State of the Art Fiber Optic Technology
a. Utilizing the MCI nationwide fiber optic network, the most advanced fiber optic connections in the world.
b. Private Fiber Optic Networks provide the same crystal clear quality that you’re paying per minute for right now, at a fraction of the cost.
- state-of-the-art network services, customer service, billing, and pricing functionality through our affiliates own Internet portal, empower our customers with the latest technology at the lowest cost.
D. Say goodbye to your current phone bill. Imagine…
- NO per minute charges
- NO credit checks
- NO contracts
- NO switching carriers
- NO dropped calls
- NO hidden fees
- NO gimmicks
- NO problems
E. Instant provisioning of service within 24 hours of signing up...
F. Courteous, professional customer service...
G. Peace of mind!
9. How does it work?
Becoming a customer is simple, and you DO NOT have to switch your long distance carrier or your local carrier.
A. Register your phone number with CallDirtCheap.com:
- We use an ANI recognized service (Automatic Number Identification).
a. This means that when you dial the toll free Local Access Number or the 800 Number given to you when you signed up, our system automatically recognizes the telephone number that you are calling from.
b. For this reason, you MUST dial the local access number from the phone line that you signed up with.
B. Dial your local access number.
- Many of our customers find it helpful to program this number into the speed-dial on their phones.
a. If you are not in one of our 526 metropolitan areas simply access our system through our toll free 800 number.
b. Save it on your speed dial as a convenient option.
C. You will hear an operator say "Quick PIN Authorization Successful. Please enter the number you wish to call, followed by the # sign."
- Hint: If you don't hear the authorization message, double check to make sure that you are calling from the phone line that you subscribed to our service with. You must use that phone line, or the ANI (Automatic Number Identification) will not work.
- If you are sure you are using the correct phone line, please try again. As wonderful as these phone systems are, about 3% of the calls will not go through the first time and will have to be dialed again.
D. After you hear the authorization message, make your call by dialing: 1 + Area Code + Number, then hit the # key.
To make another call press **
10. Why should I avoid "Voice over the Internet" companies?
Many Internet Service Providers (ISPs) have figured out how to send calls through the Internet for free and then charge you for services.
The problem is the quality of the call is greatly diminished. You know who these companies are by their poor quality:
- digital break-up,
- echoes & delays,
- static,
- dropped calls,
- howling,
- bleeding into other calls,
11. What about calling Alaska and Hawaii or Canada?
The rates for Alaska, Hawaii and Canada are included in our low cost international plan coming soon or you can use your authorized long distance carrier.
12. How do I use more than one phone line on the same account?
- You simply order the low cost 3 way calling upgrade for only $7.95
- register the phone number you want to add to your account.
13. Are these rates guaranteed?
There have been no price changes since January 2001. If they become necessary there will be at least a 45 day notice.
14. Is there such a thing as ‘unlimited flat rate’ where I can call for hours and hours and hours for one low flat rate?
- Any call that is initiated and/or terminated on a telephone company connection, as opposed to a internet based call initiated and/or terminated at a computer, must pay a charge to the phone company. Only web based calls can have an unlimited calling plan. The quality of those calls are not yet good enough for us to include them in our plan.
- Watch out for hidden fees that will be used to pay for those calls. Some members of such so called ’unlimited plans’ have received bills for hundreds of dollars without warning.
15. If I do not use up all my minutes in one month, can I use them the next month?
No. Your payment cycle starts the day you sign up and ends 30 days later. Unused minutes are not accumulated and do not roll over to the next 30 day cycle.
16. Can I use my account on my cellular phone?
- Yes. You must purchase the Mobil Access Pin Number upgrade for $7.95.
- Keep in mind, you will still have to pay any Cellular phone connection charges. If you can dial our local access number without a long distance connection charge from the cellular phone company, you will be able to use your CallDirtCheap.com account minutes without purchasing the 800 Toll Free Number upgrade.
17. When do you start counting my minutes each month?
The clock starts on your minutes the day your service is activated. From then on you are on a 30 day cycle.
18. Where can I call using CallDirtCheap.com account minutes?
- Anywhere in 48 contiguous United States. You can call instate, out-of-state, or just across town.
- For calls to Alaska, Hawaii and of course any other country please refer to the International rate schedule or your authorized long distance carrier.
19. I registered my phone number with you, but I can not reach the local access number. What should I do?
Our system uses ANI Recognition which means that when you place a call, our system automatically recognizes your phone number as an authorized number and allows the call to be placed. If you are using caller ID blocking, you will have to press *82 to deactivate the feature when making your long distance calls to reach the local access number.
20. How long does it take to start my service after I fill out the application?
Processing usually takes 24 hours. There is no processing on the weekend.
21. How do I pay for the service?
You will be prepaying for one month of service plus the one-time, nonrefundable activation fee. There will be a recurring, prepaid monthly charge 7 days prior to every thirty (30) day billing period thereafter.
22. What if I want to cancel?
Simply send your request in an email with a receipt requested to support@CallDirtCheap.com. This will serve as your written cancellation request. At the end of your current month of service, it will be discontinued.
23. Will this service work if I live in a remote area?
Yes.
*A mobile PIN number may be required.
24. Can I cancel my flat rate long distance plan at any time?
YES! Your service is month-to-month. You may cancel it at any time by providing us 7 days notice of cancellation before the date of your next monthly billing cycle.
25. Is there any refund given if I cancel mid-month?
NO! Since you are pre-paying for a full month's worth of service, there is no refund or credit given for unused time or usage.
26. How do I obtain Customer Service if there is a problem?
The best way is to simply click on the Contact Us link and fill the form providing as much detail as possible. This form is e-mailed directly to a network technician, so that any problems can be resolved quickly. You can also call customer service at (888) 899-3165.
27. How do I renew my plan every month automatically?
When you sign up for our service your credit card, debit card or checking account is billed each month until you cancel the service. If you're paying by money order, make sure you send in payment by the due date that will be setup after you sign up.
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